NICE3 followers6 jobs

Technical Account Manager

Mid levelFull-timeHybridSydney NSW, AustraliaProfessional servicesInformation technologyCustomer successPosted 1 month ago
View your fit0 of 9 criteria met

About the job

The Technical Account Manager (TAM) at NiCE is a vital trusted advisor to customers, ensuring their success with NiCE solutions. This job combines proactive and reactive post-implementation support, aligning customer priorities with NiCE’s business objectives. The team thrives on collaboration, communication, and continuous improvement, making a significant impact on customer satisfaction and service excellence.

You'll be responsible for

🧠

Developing expertise in solutions

Develop deep expertise in NiCE solutions and related third-party integrations for assigned accounts.
🔍

Monitoring support activities

Monitor support activities and service trends, ensuring SLA compliance and high customer satisfaction; recommend improvements where needed.
🤝

Building relationships

Build strong relationships with customer technical teams and management stakeholders.

Skills you'll need

📊

Project management

Minimum of 5 years of project management, consulting or customer successes experience in self-service or AI software domains.
📚

Knowledge management expertise

Demonstrated ability to manage knowledge effectively within customer service environments.
📈

Analytical skills

Strong analytical ability to influence decisions using data and drive improvements.
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Meet the team

About the company

View your fit

0 of 5 criteria met
5+ years in project management or consulting
Experience in self-service or AI software domains is essential.

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Degree in relevant field
Preferred qualifications in Business or Information Technology.

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Experience with contact center software
Deep knowledge in digital/unassisted self-service channels is a plus.

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Strong analytical skills
Ability to influence decisions using data effectively.

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Exceptional communication skills
Build relationships with diverse teams and management.

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