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Manager, Technical Services

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about leading a talented team of MongoDB Cloud Support Engineers within the Technical Services team. The impact of this job is significant, as it involves empowering developers and ensuring outstanding customer satisfaction through expert support. The team thrives on collaboration, continuous learning, and a commitment to excellence.

You'll be responsible for

🔍

Diagnosing and resolving performance related issues

Addressing and troubleshooting performance-related challenges to ensure optimal functionality of MongoDB’s Cloud service, Atlas.
🏗️

Advising on design and architecture

Providing guidance on global distribution and replication of data to support high availability and low latency.
🌍

Collaborating with peer teams

Working globally with peer teams to ensure seamless and efficient handovers of follow-the-sun issues.

Key criteria

🛠️

Technical support team experience

3+ years managing a technical support team effectively.

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🤝

Proven people management skills

Demonstrated ability to build and manage high-performing teams.

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🌐

Cloud service knowledge

Experience with Amazon Web Services or similar cloud platforms.

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View more

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5 criteria for this job
Technical support team experience
3+ years managing a technical support team effectively.

View

Proven people management skills
Demonstrated ability to build and manage high-performing teams.

View

Cloud service knowledge
Experience with Amazon Web Services or similar cloud platforms.

View

KPI development experience
Experience creating KPIs for management dashboards using analytical tools.

View

Strong problem-solving skills
Ability to diagnose and resolve complex technical issues.

View

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