Technical Service Manager
About the job
The Technical Service Manager (TSM) position at Macquarie Telecom is all about becoming a trusted technical advisor for a portfolio of enterprise customers. This highly visible post-sales job combines technical consulting, service delivery, customer engagement, and project leadership, ensuring that customer environments are reliable, secure, and optimised. The team thrives on collaboration, working closely with Sales, Engineering, Service Delivery, and Operations to enhance customer experiences and maximise the value of their investments.
You'll be responsible for
🔗
Owning the technical relationship with customers
You will be responsible for maintaining and enhancing the technical relationship with your customers, ensuring their needs are met and their environments are optimised.🛠️
Overseeing technical implementations and service reviews
Leading the technical implementations and conducting service reviews to ensure customer satisfaction and service quality is a key responsibility.📈
Managing escalations and providing strategic guidance
You will handle escalations effectively and provide strategic advice to help customers maximise their investment with Macquarie Telecom.Key criteria
🔧
Technical service management experience
Proven experience in technical service management within IT or telecommunications.View
🌐
Enterprise networking knowledge
Strong understanding of enterprise networking, voice, and cloud environments.View
📊
Stakeholder management skills
Demonstrated ability to influence outcomes across multiple teams and stakeholders.View
View more
