About the job
The Marketing Technology Lead at Ampol is a pivotal job that focuses on unifying customer experiences across various channels. This position plays a crucial role in leading the Dynamics 365 Customer Experience ecosystem, ensuring that technology meets customer needs while driving innovation. The team thrives on collaboration and values a culture that empowers individuals to take ownership and initiative, creating a positive impact on both the business and its customers.
You'll be responsible for
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Leading the end-to-end design and implementation of Dynamics 365 CE
Overseeing the design, configuration, implementation, and support of Dynamics 365 Customer Experience, including Marketing, Sales, Service, and Customer Insights.🚀
Owning the delivery of enhancements and optimisations
Managing the delivery of new features and optimisation initiatives that align with Marketing, Loyalty, and CRM strategies.📊
Integrating customer data across platforms
Leveraging Customer Insights and Dataverse to integrate and utilise customer data effectively across various platforms.Key criteria
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Dynamics 365 CE design and configuration experience
Deep experience designing and configuring Dynamics 365 Customer Experience ecosystem.View
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CRM data models and customer lifecycle knowledge
Strong understanding of CRM data models and customer lifecycle processes.View
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Agile delivery environment experience
Skilled in working within Agile and hybrid delivery environments.View
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