Member Experience Advisor
About the job
This job is about joining GMHBA's Member Experience team as a Member Experience Advisor, where every day presents an opportunity to make a meaningful impact on members' lives. The role is crucial in delivering exceptional service and support, ensuring members feel confident in their health insurance. The team thrives in a collaborative and dynamic environment, valuing diverse backgrounds and experiences.
You'll be responsible for
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Managing inbound enquiries
Handling member inquiries with empathy and professionalism to ensure a positive experience.📝
Providing tailored advice
Offering clear, tailored advice on products and benefits to help members understand their options.📊
Working towards team KPIs
Collaborating in a supportive, fast-paced environment to achieve team goals and objectives.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Effective communication skills
Proven ability to communicate clearly and empathetically with members.View
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Organisational skills
Experience managing multiple tasks efficiently in a fast-paced environment.View
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