People First Bank1 follower4 jobs

Senior Member Experience Officer - Heritage Bank, Caloundra Branch

Mid levelFull-timeOfficeCaloundra QLD 4551, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Senior Member Experience Officer at People’s First Bank, you will be the welcoming face our customers look forward to seeing. This job is all about delivering high-quality customer service and supporting customers on their financial journeys. Join a collaborative team that values making a difference and empowers you to grow professionally.

You'll be responsible for

🙌

Assisting customers

Helping customers with their inquiries to make banking easy and enjoyable.
🗣️

Engaging in conversations

Identifying the right solutions for customers by being knowledgeable about products and services.
📄

Managing applications

Overseeing the application process for personal lending for branch customers.

Key criteria

💼

Customer service experience

Demonstrated experience in delivering high-quality customer service.

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📊

Experience in lending

Proven background in managing personal lending applications.

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🖥️

Digital banking knowledge

Understanding of digital banking services to assist customers effectively.

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View more

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A meaningful career starts with a match

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4 criteria for this job
Customer service experience
Demonstrated experience in delivering high-quality customer service.

View

Experience in lending
Proven background in managing personal lending applications.

View

Digital banking knowledge
Understanding of digital banking services to assist customers effectively.

View

Goal-oriented mindset
Experience striving towards targets and achieving results.

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