Senior Customer Enquiry Officer
About the job
This job is all about putting people at the heart of operations and making a meaningful contribution to the community and economy. By delivering timely and accurate information and advice, you will play a crucial role in ensuring compliance with regulations while working collaboratively with your team. The environment is fast-paced and supportive, where everyone is encouraged to thrive and succeed together.
You'll be responsible for
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Delivering information and advice
Working as part of a team to provide timely and accurate information and advice relating to regulatory programs.💼
Providing expert advice
Acting as the escalation point of contact for customers and external stakeholders, ensuring compliance with relevant policies and regulations.📞
Responding to inquiries
Addressing customer issues and inquiries via phone and email while providing guidance to team members in a high-volume environment.Key criteria
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Customer service experience
Demonstrated experience in high-volume customer service environments.View
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Regulatory knowledge
Experience with relevant regulations and legislation in government contexts.View
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Analytical skills
Proven ability to research and analyze complex policies and procedures.View
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