Australian Financial Complaints Authority1 follower98 jobs

Senior Advisor to Chief Customer Officer

SeniorFull-timeHybridSydney NSW, AustraliaPosted 3 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Senior Chief Customer Officer Advisor at AFCA plays a crucial role in shaping the customer experience and operations strategy. This position is all about making a real impact by providing high-level strategic advice and leading complex initiatives. The team thrives on collaboration and values every voice, ensuring a supportive and inclusive environment where everyone can flourish.

You'll be responsible for

👩‍💼

Advising the Chief Customer Officer

Serve as principal advisor to the Chief Customer Officer, exercising independent judgement on complex issues.
🚀

Leading strategic initiatives

Lead the strategic uplift agenda for the Customer Experience & Operations Group, driving efficiency initiatives.
📊

Partnering with Finance

Act as the senior business lead for the CXO Budget, bringing strategic insight to the Senior Leadership Group.

Key criteria

🧑‍💼

Senior leadership experience

Significant experience at or below executive level in complex organizations.

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📝

Executive communication skills

Proven ability to craft and deliver high-stakes executive communications.

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🔄

Change management expertise

Demonstrated success leading major transformation and change initiatives.

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4 criteria for this job
Senior leadership experience
Significant experience at or below executive level in complex organizations.

View

Executive communication skills
Proven ability to craft and deliver high-stakes executive communications.

View

Change management expertise
Demonstrated success leading major transformation and change initiatives.

View

Judgement and discretion
Exceptional judgement in navigating high-pressure and ambiguous situations.

View

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