Australian Financial Complaints Authority75 jobs

Senior Advisor to Chief Customer Officer

SeniorFull-timeOfficeSydney NSW, AustraliaPosted 2 hours agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Senior CCO Advisor at AFCA plays a pivotal role in shaping the customer experience and operations strategy. By providing high-level strategic advice and leading complex initiatives, this job directly impacts the effectiveness of AFCA's mission to deliver world-class complaints resolution. The team thrives on collaboration, inclusivity, and a commitment to fairness, ensuring every voice is heard and valued.

Meet the team

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You'll be responsible for

🤝

Advising the Chief Customer Officer

Serve as principal advisor, exercising independent judgement on complex issues.
🚀

Leading strategic initiatives

Lead the strategic uplift agenda for the Customer Experience & Operations Group.
📊

Partnering with Finance

Act as the senior business lead for the CXO Budget, providing strategic insights.

Key criteria

🧑‍💼

Senior leadership experience

Significant experience at or below executive level in complex organisations.

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📝

Executive communication skills

Proven ability to craft and deliver high-stakes executive communications.

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🔄

Transformation leadership

Demonstrated success in leading major change initiatives with measurable outcomes.

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4 criteria for this job
Senior leadership experience
Significant experience at or below executive level in complex organisations.

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Executive communication skills
Proven ability to craft and deliver high-stakes executive communications.

View

Transformation leadership
Demonstrated success in leading major change initiatives with measurable outcomes.

View

Judgement and discretion
Exceptional ability to navigate high-pressure situations with composure.

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