Australian Financial Complaints Authority1 follower98 jobs

Senior Advisor to Chief Customer Officer

SeniorFull-timeOfficeMelbourne VIC, AustraliaPosted 3 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Senior Chief Customer Officer Advisor at AFCA is a pivotal position that combines strategic insight with hands-on delivery. This role is crucial for ensuring effective delivery of AFCA's Customer Experience and Operations Group, making a real impact on the organisation's mission. The team values collaboration and inclusivity, fostering a culture where every voice is heard and respected.

You'll be responsible for

🤝

Advising the Chief Customer Officer

Serve as principal advisor to the Chief Customer Officer, exercising independent judgement on complex and sensitive issues.
🚀

Leading strategic initiatives

Lead the strategic uplift agenda for the Customer Experience & Operations Group, embedding governance frameworks and driving efficiency initiatives.
📊

Partnering with Finance

Act as the senior business lead for the CXO Budget, bringing independent strategic insight to the Senior Leadership Group.

Key criteria

🧑‍💼

Senior leadership experience

Significant experience at or below executive level in complex organisations.

View

📝

Executive communication skills

Proven ability to craft and deliver high-stakes executive communications.

View

🔄

Change management expertise

Demonstrated success leading major transformation and change initiatives.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Get started
Apply on Australian Financial Complaints Authority
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Senior leadership experience
Significant experience at or below executive level in complex organisations.

View

Executive communication skills
Proven ability to craft and deliver high-stakes executive communications.

View

Change management expertise
Demonstrated success leading major transformation and change initiatives.

View

Judgement and discretion
Exceptional judgement in navigating high-pressure and ambiguous situations.

View

Relevant qualifications
Tertiary or postgraduate qualifications in a related field.

View

Similar jobs

View all
Australian Financial Complaints Authority
Australian Financial Complaints Authority
Senior Advisor to Chief Customer OfficerSydney, NSW · Full-time
The Senior Chief Customer Officer Advisor at AFCA plays a crucial role in shaping the customer experience and operations strategy. This position is all about making a real impact by providing high-level strategic advice and leading complex initiatives. The team thrives on collaboration and values every voice, ensuring a supportive and inclusive environment where everyone can flourish.
Australian Financial Complaints Authority
Australian Financial Complaints Authority
Senior Advisor to Chief Customer OfficerSydney, NSW · Full-time
The Senior CCO Advisor at AFCA plays a pivotal role in shaping the customer experience and operations strategy. By providing high-level strategic advice and leading complex initiatives, this job directly impacts the effectiveness of AFCA's mission to deliver world-class complaints resolution. The team thrives on collaboration, inclusivity, and a commitment to fairness, ensuring every voice is heard and valued.
Australian Financial Complaints Authority
Australian Financial Complaints Authority
Senior Advisor to Chief Customer OfficerSydney, NSW · Full-time
The job is about providing high-level strategic advice and leading initiatives within the Customer Experience and Operations Group at AFCA. This position plays a crucial role in ensuring effective delivery and driving positive change in a not-for-profit environment. The team values collaboration, inclusivity, and a commitment to fairness, creating a supportive atmosphere where everyone can thrive.
Australian Financial Complaints Authority
Australian Financial Complaints Authority
Senior Advisor to Chief Customer OfficerMelbourne, VIC · Full-time
This job is about providing high-level strategic advice and leading initiatives that enhance customer experience at AFCA. The Senior CCO Advisor plays a crucial role in ensuring effective delivery of the Customer Experience and Operations Group while working closely with the Chief Customer Officer. The team values collaboration, inclusivity, and a commitment to fairness, creating an environment where every voice is heard.