Australian Financial Complaints Authority75 jobs

Senior Advisor to Chief Customer Officer

SeniorFull-timeOfficeMelbourne VIC, AustraliaPosted 1 hour agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Senior Chief Customer Officer Advisor at AFCA is a pivotal position that combines strategic insight with hands-on delivery. This role is crucial for ensuring effective delivery of AFCA's Customer Experience and Operations Group, making a real impact on the organisation's mission. The team values collaboration and inclusivity, fostering a culture where every voice is heard and respected.

You'll be responsible for

🤝

Advising the Chief Customer Officer

Serve as principal advisor to the Chief Customer Officer, exercising independent judgement on complex and sensitive issues.
🚀

Leading strategic initiatives

Lead the strategic uplift agenda for the Customer Experience & Operations Group, embedding governance frameworks and driving efficiency initiatives.
📊

Partnering with Finance

Act as the senior business lead for the CXO Budget, bringing independent strategic insight to the Senior Leadership Group.

Key criteria

🧑‍💼

Senior leadership experience

Significant experience at or below executive level in complex organisations.

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📝

Executive communication skills

Proven ability to craft and deliver high-stakes executive communications.

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🔄

Change management expertise

Demonstrated success leading major transformation and change initiatives.

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Meet the team

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Senior leadership experience
Significant experience at or below executive level in complex organisations.

View

Executive communication skills
Proven ability to craft and deliver high-stakes executive communications.

View

Change management expertise
Demonstrated success leading major transformation and change initiatives.

View

Judgement and discretion
Exceptional judgement in navigating high-pressure and ambiguous situations.

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Relevant qualifications
Tertiary or postgraduate qualifications in a related field.

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A meaningful career starts with a match

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