Senior Advisor to Chief Customer Officer
About the job
This job is about providing high-level strategic advice and leading initiatives that enhance customer experience at AFCA. The Senior CCO Advisor plays a crucial role in ensuring effective delivery of the Customer Experience and Operations Group while working closely with the Chief Customer Officer. The team values collaboration, inclusivity, and a commitment to fairness, creating an environment where every voice is heard.
You'll be responsible for
👔
Advising the Chief Customer Officer
Serving as the principal advisor, exercising independent judgement on complex and sensitive issues.📈
Leading strategic initiatives
Driving the strategic uplift agenda for the Customer Experience & Operations Group.🔍
Providing insights to leadership
Bringing independent strategic insight to the AFCA Senior Leadership Group on performance and emerging issues.Key criteria
🧑💼
Senior leadership experience
Significant experience at executive level in complex organisations.View
📝
Executive communication skills
Proven ability to author and deliver high-stakes communications.View
🔄
Change management expertise
Demonstrated success leading major transformation initiatives.View
View more