Australian Financial Complaints Authority84 jobs

Senior Advisor to Chief Customer Officer

SeniorFull-timeHybridMelbourne VIC, AustraliaPosted 2 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is about providing high-level strategic advice and leading initiatives that enhance customer experience at AFCA. The Senior CCO Advisor plays a crucial role in ensuring effective delivery of the Customer Experience and Operations Group while working closely with the Chief Customer Officer. The team values collaboration, inclusivity, and a commitment to fairness, creating an environment where every voice is heard.

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You'll be responsible for

👔

Advising the Chief Customer Officer

Serving as the principal advisor, exercising independent judgement on complex and sensitive issues.
📈

Leading strategic initiatives

Driving the strategic uplift agenda for the Customer Experience & Operations Group.
🔍

Providing insights to leadership

Bringing independent strategic insight to the AFCA Senior Leadership Group on performance and emerging issues.

Key criteria

🧑‍💼

Senior leadership experience

Significant experience at executive level in complex organisations.

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📝

Executive communication skills

Proven ability to author and deliver high-stakes communications.

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🔄

Change management expertise

Demonstrated success leading major transformation initiatives.

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A meaningful career starts with a match

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5 criteria for this job
Senior leadership experience
Significant experience at executive level in complex organisations.

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Executive communication skills
Proven ability to author and deliver high-stakes communications.

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Change management expertise
Demonstrated success leading major transformation initiatives.

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Judgement and discretion
Exceptional ability to navigate high-pressure situations with composure.

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Relevant qualifications
Tertiary or postgraduate qualifications in a related field.

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