Australian Financial Complaints Authority84 jobs

Senior Advisor to Chief Customer Officer

SeniorFull-timeHybridSydney NSW, AustraliaPosted 2 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The job is about providing high-level strategic advice and leading initiatives within the Customer Experience and Operations Group at AFCA. This position plays a crucial role in ensuring effective delivery and driving positive change in a not-for-profit environment. The team values collaboration, inclusivity, and a commitment to fairness, creating a supportive atmosphere where everyone can thrive.

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You'll be responsible for

👔

Advising the Chief Customer Officer

Serve as principal advisor to the Chief Customer Officer, exercising independent judgement on complex issues.
📈

Leading strategic initiatives

Lead the strategic uplift agenda for the Customer Experience & Operations Group, embedding governance frameworks.
💼

Partnering with Finance

Act as the senior business lead for the CXO Budget, bringing strategic insight to the Senior Leadership Group.

Key criteria

🧑‍💼

Senior leadership experience

Significant experience at executive level in complex organisations.

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📊

Strategic counsel expertise

Proven track record advising C-suite on high-risk issues.

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🔄

Change management skills

Experience leading transformation initiatives with measurable outcomes.

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A meaningful career starts with a match

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5 criteria for this job
Senior leadership experience
Significant experience at executive level in complex organisations.

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Strategic counsel expertise
Proven track record advising C-suite on high-risk issues.

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Change management skills
Experience leading transformation initiatives with measurable outcomes.

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Executive communication proficiency
Strong command of communications for high-stakes engagements.

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Relevant qualifications
Tertiary or postgraduate qualifications in a related field.

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