Rural City of Wangaratta7 jobs

Senior Customer Service Officer

Mid levelFull-timeOfficeWangaratta VIC 3677, AustraliaAdministrationPeople and cultureCustomer servicePosted 2 weeks ago
Pending fitX of Y criteria met

About the job

Step into a role that makes every day count as a Senior Customer Service Officer with the Rural City of Wangaratta. This position is all about delivering exceptional service and making a positive impact in the community. Join a dedicated team that values collaboration, professional growth, and a supportive environment.

You'll be responsible for

✅

Maximising first time resolution

Responding to enquiries in person, by phone, email, and online to ensure customer satisfaction.
📊

Managing bookings and transactions

Handling bookings for various Council facilities and processing daily revenues accurately.
📚

Training and supporting staff

Assisting with training new staff and supporting customer service training across the Council.

Key criteria

📞

Customer service experience

Demonstrated experience delivering exceptional customer service in diverse environments.

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💰

Cash handling proficiency

Experience with cash handling, revenue collection, and reconciliation.

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✍️

Strong communication skills

Excellent verbal and written communication skills for effective interactions.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience delivering exceptional customer service in diverse environments.

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Cash handling proficiency
Experience with cash handling, revenue collection, and reconciliation.

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Strong communication skills
Excellent verbal and written communication skills for effective interactions.

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Organisational skills
Proven ability to multitask and manage various responsibilities efficiently.

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Team collaboration
Experience working collaboratively to enhance service delivery.

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