Senior Customer Service Officer
About the job
Step into a role that makes every day count as a Senior Customer Service Officer with the Rural City of Wangaratta. This position is all about delivering exceptional service and making a positive impact in the community. Join a dedicated team that values collaboration, professional growth, and a supportive environment.
You'll be responsible for
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Maximising first time resolution
Responding to enquiries in person, by phone, email, and online to ensure customer satisfaction.📊
Managing bookings and transactions
Handling bookings for various Council facilities and processing daily revenues accurately.📚
Training and supporting staff
Assisting with training new staff and supporting customer service training across the Council.Key criteria
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Customer service experience
Demonstrated experience delivering exceptional customer service in diverse environments.View
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Cash handling proficiency
Experience with cash handling, revenue collection, and reconciliation.View
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Strong communication skills
Excellent verbal and written communication skills for effective interactions.View
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