Rural City of Wangaratta10 jobs

Senior Customer Service Officer

Mid levelFull-timeOfficeWangaratta VIC 3677, AustraliaPosted 6 months agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

Step into a role that makes every day count as a Senior Customer Service Officer with the Rural City of Wangaratta. This position is all about delivering exceptional service and making a positive impact in the community. Join a dedicated team that values collaboration, professional growth, and a supportive environment.

You'll be responsible for

✅

Maximising first time resolution

Responding to enquiries in person, by phone, email, and online to ensure customer satisfaction.
📊

Managing bookings and transactions

Handling bookings for various Council facilities and processing daily revenues accurately.
📚

Training and supporting staff

Assisting with training new staff and supporting customer service training across the Council.

Key criteria

📞

Customer service experience

Demonstrated experience delivering exceptional customer service in diverse environments.

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💰

Cash handling proficiency

Experience with cash handling, revenue collection, and reconciliation.

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✍️

Strong communication skills

Excellent verbal and written communication skills for effective interactions.

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5 criteria for this job
Customer service experience
Demonstrated experience delivering exceptional customer service in diverse environments.

View

Cash handling proficiency
Experience with cash handling, revenue collection, and reconciliation.

View

Strong communication skills
Excellent verbal and written communication skills for effective interactions.

View

Organisational skills
Proven ability to multitask and manage various responsibilities efficiently.

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Team collaboration
Experience working collaboratively to enhance service delivery.

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