Nick Scali Limited75 jobs

Senior Customer Service 

Mid levelSeniorFull-timeOfficeWetherill Park NSW 2164, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Customer Service & Warranty Escalations Team Member plays a vital role in ensuring customer satisfaction by addressing warranty concerns and providing top-notch service. This position is essential for maintaining the company's reputation for quality and innovation in the luxury furniture industry. The team thrives in a supportive environment that values collaboration and continuous improvement.

Meet the team

About the company

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You'll be responsible for

📞

Liaising with customers

Communicating with customers via phone and email to address their concerns and inquiries.
🔍

Investigating warranty cases

Researching and assessing warranty cases at the escalated stage to ensure resolutions meet company standards.
🤝

Collaborating with departments

Working closely with other departments to reach effective resolutions for customer issues.

Key criteria

📞

Customer service experience

Demonstrated experience in an office-based customer service role.

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🛠️

Problem-solving skills

Proven ability to handle complex issues effectively.

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🔍

Attention to detail

Strong focus on accuracy in investigating warranty cases.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in an office-based customer service role.

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Problem-solving skills
Proven ability to handle complex issues effectively.

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Attention to detail
Strong focus on accuracy in investigating warranty cases.

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Computer proficiency
Experience with Microsoft programs and basic computer systems.

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Communication skills
Excellent verbal and written communication abilities.

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