Senior Customer Service
About the job
The Customer Service & Warranty Escalations Team Member plays a vital role in ensuring customer satisfaction by addressing warranty concerns and providing top-notch service. This position is essential for maintaining the company's reputation for quality and innovation in the luxury furniture industry. The team thrives in a supportive environment that values collaboration and continuous improvement.
You'll be responsible for
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Liaising with customers
Communicating with customers via phone and email to address their concerns and inquiries.🔍
Investigating warranty cases
Researching and assessing warranty cases at the escalated stage to ensure resolutions meet company standards.🤝
Collaborating with departments
Working closely with other departments to reach effective resolutions for customer issues.Key criteria
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Customer service experience
Demonstrated experience in an office-based customer service role.View
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Problem-solving skills
Proven ability to handle complex issues effectively.View
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Attention to detail
Strong focus on accuracy in investigating warranty cases.View
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