Member Experience Officer - Heritage Bank, Robina & Helensvale Branches
About the job
As a Member Experience Officer, you will be the welcoming face that customers look forward to seeing at the branch. This job is all about delivering high-quality customer service and supporting individuals on their financial journeys. The team thrives on collaboration and making a positive impact in the community, ensuring every member feels valued and respected.
You'll be responsible for
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Assisting customers
Helping customers with their transactional needs and enquiries, ensuring a smooth banking experience.💬
Engaging in conversations
Conducting in-depth discussions to identify the right solutions for customers' individual needs.❤️
Building relationships
Creating meaningful connections with customers to support their long-term financial goals.Key criteria
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Customer service experience
Demonstrated experience in delivering high-quality customer service.View
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Effective communication skills
Ability to communicate with empathy and clarity.View
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Digital systems proficiency
Comfortable learning and using new digital banking systems.View
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