Member Onboarding Consultant
About the job
Join HCF as a Member Onboarding Consultant on a 12-month contract, where you'll be the welcoming voice for new customers. This job is all about making a positive first impression and ensuring a smooth onboarding experience for our clients. Be part of a dynamic team that values exceptional service and support from day one.
You'll be responsible for
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Onboarding members
Onboarding members through welcome calls, ensuring a smooth and positive experience.💡
Providing support
Assisting new members by providing value adds and upholding customer service standards.📝
Feedback and record keeping
Providing feedback to the Leadership Team on member interactions and keeping accurate records of interactions.What we're looking for
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Customer service experience
Demonstrated experience in customer service or contact centre environments.View
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Strong communication skills
Proven verbal and phone communication skills for effective member interactions.View
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KPI achievement
Ability to meet and exceed member-focused KPIs consistently.View
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