Member Services Consultant
About the job
Join RT Health as a Member Services Consultant in our friendly contact centre located in the Sydney CBD, where no weekends are required! This job is all about being the first point of contact for our members and stakeholders, handling queries with outstanding service and ensuring a positive experience. Our team thrives on collaboration and maintaining a fun, supportive culture while delivering professional and efficient service.
You'll be responsible for
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Assisting members
To assist current and potential members in all forms of member communication.🔗
Liaising with team members
Liaise with other team members to ensure member inquiries are resolved at first point of contact or within one business day.💼
Providing professional service
Provide a high level of professional customer service to ensure member satisfaction.Key criteria
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Contact centre experience
Demonstrated experience in a contact centre environment.View
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Customer service skills
Exemplary skills in providing professional customer service.View
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Communication skills
Well-developed written and verbal communication abilities.View
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