Member Services Consultant
About the job
Exciting opportunity to join RT Health's contact centre team as a Member Services Consultant. In this role, you will be the first point of contact for all members and stakeholders, handling queries related to membership, payments, and claims. The team values a positive, fun, and collaborative culture while ensuring outstanding service to all members.
You'll be responsible for
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Assisting members
Assisting current and potential members in all forms of member communication to ensure their needs are met.📞
Liaising with team members
Liaising with other team members to resolve member inquiries at the first point of contact or within one business day.💼
Providing professional service
Providing a high level of professional customer service to maintain member satisfaction.Key criteria
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Contact centre experience
Demonstrated experience in a contact centre environment.View
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Customer service skills
Exemplary skills in providing outstanding customer service.View
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Communication skills
Well-developed written and verbal communication abilities.View
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