Vocus

Migration Support Specialist

Mid levelContractHybridSydney NSW, AustraliaCustomer service and supportDataInformation technologyPosted 3 weeks ago
Pending fitX of Y criteria met

About the job

The Migration Support Specialist job is all about ensuring accurate and efficient customer migrations while collaborating with various internal stakeholders. This position plays a crucial role in supporting the migration process and enhancing customer experiences. At Vocus, teamwork and adaptability are at the heart of how we operate, fostering a dynamic and inclusive environment.

You'll be responsible for

🔄

Coordinating migration activities

Coordinate end-to-end migration activities across sales, provisioning, delivery, and billing teams to ensure smooth transitions.
✅

Conducting data validation checks

Perform data validation checks to ensure accuracy of customer information prior to migration.
📞

Acting as a key point of contact

Serve as a key point of contact for internal teams regarding migration status and next steps.

Key criteria

📊

3+ years in sales support or order management

Experience in telecommunications or IT environments is essential.

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🗂️

Proficient organizational and coordination skills

Ability to manage multiple tasks and priorities effectively.

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💬

Effective communication skills

Clear communication with internal teams and stakeholders is crucial.

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Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
3+ years in sales support or order management
Experience in telecommunications or IT environments is essential.

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Proficient organizational and coordination skills
Ability to manage multiple tasks and priorities effectively.

View

Effective communication skills
Clear communication with internal teams and stakeholders is crucial.

View

Proficient in Salesforce and quoting tools
Experience with CRM systems enhances operational efficiency.

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Collaborative mindset
Working well with diverse teams fosters a positive work environment.

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