About the job
The Referrer Support Specialist at Plenti plays a crucial role in supporting broker and installer partners throughout the loan acquisition journey. This position is all about delivering fast, accurate, and empathetic support while representing Plenti with professionalism. The team thrives on collaboration and is dedicated to creating a positive experience for all partners.
You'll be responsible for
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Providing exceptional support
Provide exceptional support to brokers and installers throughout the loan acquisition journey, including application, approval, and settlement stages📞
Responding to inquiries
Respond to inbound phone calls and email enquiries in a timely, professional and solution-focused manner🤝
Building relationships
Build strong, trusted relationships with referring partners by understanding their needs and proactively assisting with enquiriesWhat we're looking for
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Customer support experience (1-3 years)
Experience in a customer or partner support role, ideally in financial services.View
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Strong communication skills
Ability to explain complex processes clearly and professionally.View
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CRM system proficiency
Experience with CRM systems like Salesforce or Zendesk is desirable.View
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