Gold Corporation - The Perth Mint
Mini Contact Centre; Customer Service - Full Time - Rowville
JuniorFull-timeOfficeMelbourne VIC, AustraliaAdministrationBusiness operationsCustomer servicePosted 2 weeks ago
About the job
This Customer Service Representative job is all about supporting a vibrant internal team with retail-related inquiries. It plays a crucial role in ensuring that both internal and external customers receive the assistance they need, contributing to a positive experience. The team thrives on collaboration and flexibility, making every day an exciting opportunity to learn and grow.
You'll be responsible for
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Responding to inbound phone-based enquiries
Handling customer inquiries over the phone, providing information and assistance as needed.✉️
Managing email-based enquiries
Addressing customer questions and concerns received via email, ensuring timely responses.🗂️
Providing general administration support
Assisting with various administrative tasks to support the customer service team and operations.What we're looking for
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Inbound phone-based customer service experience
Experience handling customer inquiries via phone is essential.View fit
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Strong computer skills
Proficiency in navigating multiple systems and screens quickly.View fit
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Exceptional customer focus
Demonstrated ability to prioritize customer needs and satisfaction.View fit
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