Telstra
32 followers106 jobs

Mobile Technical Support Specialist

JuniorMid levelFull-timeHybridGeorge St, Sydney NSW, AustraliaCanberra ACT, AustraliaPosted 20 hours agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

As a Mobile Technical Support Specialist, you will join a supportive Technical Support team dedicated to helping customers make the most of their mobile and unified communications services. This job offers a fantastic opportunity to grow your career in customer service and technology while being encouraged to build your technical knowledge. The team values curiosity, clear communication, and a willingness to learn, creating an environment where everyone can thrive.

You'll be responsible for

📧

Responding to customer enquiries

Respond to customer enquiries about mobile and Unified Communications products by phone, email, and approved digital channels.
📝

Managing enquiries and incidents

Record and manage enquiries, incidents, and requests in the service management system.
🔧

Providing first-level support

Use work instructions to identify issues, provide first-level support, and escalate when needed.

Key criteria

📞

Customer service experience

Experience supporting customers in mobile or IT service environments.

View

🛠️

Technical support skills

Proven ability to provide first-level technical support for mobile services.

View

📚

Organisational skills

Demonstrated capability to manage enquiries and maintain accurate records.

View

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories

A meaningful career starts with a match

Get started
Apply on Telstra
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

3 criteria for this job
Customer service experience
Experience supporting customers in mobile or IT service environments.

View

Technical support skills
Proven ability to provide first-level technical support for mobile services.

View

Organisational skills
Demonstrated capability to manage enquiries and maintain accurate records.

View

Similar jobs

View all
ASX
ASX
Customer Technical Support Specialist - 12 Month Max TermSydney, NSW · Full-time
This job is about joining ASX, a leading global securities exchange, where you will play a vital role in providing exceptional technical support to customers. Your contributions will help power a stronger economic future by enabling a fair and dynamic marketplace. The team thrives on collaboration and celebrates diversity, creating an inclusive environment where everyone can excel.
EverCommerce
EverCommerce
EverWell - Customer Support Specialist (Remote, Australia)Australia · Full-time
As a Customer Support Specialist at EverCommerce, you will be part of a dedicated global support team focused on delivering an exceptional customer experience. Your mission will be to empower customers to master the Timely platform, ensuring their success through effective communication and problem-solving. The team thrives on collaboration, initiative, and continuous growth, creating a supportive environment where everyone can shine.
EverCommerce
EverCommerce
EverWell - Customer Support Specialist (Remote, NZ)Australia · Full-time
As a Customer Support Specialist for EverCommerce's Timely product, you will be part of a dedicated global support team, delivering fast and professional support to customers. Your role is crucial in empowering customers to master the Timely platform, ensuring their success in running their businesses. The team thrives on collaboration, initiative, and continuous learning, creating a supportive environment where everyone can grow.
ADP
ADP
Service Delivery Processing Specialist (Application Support Analyst)North Sydney, NSW · Full-time
The Service Delivery Processing Specialist at WorkForce Software is a vital front-line position dedicated to solving client challenges and ensuring satisfaction. This job offers an exciting opportunity to engage with clients who have over 10,000 employees, providing support and training on WorkForce Software technology. The team thrives on collaboration and continuous learning, creating an inclusive environment where everyone can grow and succeed.