Telstra
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Mobile Technical Support Specialist

JuniorMid levelFull-timeHybridGeorge St, Sydney NSW, AustraliaCanberra ACT, AustraliaPosted 4 days agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

As a Mobile Technical Support Specialist, you will join a supportive Technical Support team dedicated to helping customers make the most of their mobile and unified communications services. This job offers a fantastic opportunity to grow your career in customer service and technology while being encouraged to build your technical knowledge. The team values curiosity, clear communication, and a willingness to learn, creating an environment where everyone can thrive.

You'll be responsible for

📧

Responding to customer enquiries

Respond to customer enquiries about mobile and Unified Communications products by phone, email, and approved digital channels.
📝

Managing enquiries and incidents

Record and manage enquiries, incidents, and requests in the service management system.
🔧

Providing first-level support

Use work instructions to identify issues, provide first-level support, and escalate when needed.

Key criteria

📞

Customer service experience

Experience supporting customers in mobile or IT service environments.

View

🛠️

Technical support skills

Proven ability to provide first-level technical support for mobile services.

View

📚

Organisational skills

Demonstrated capability to manage enquiries and maintain accurate records.

View

Meet the team

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3 criteria for this job
Customer service experience
Experience supporting customers in mobile or IT service environments.

View

Technical support skills
Proven ability to provide first-level technical support for mobile services.

View

Organisational skills
Demonstrated capability to manage enquiries and maintain accurate records.

View

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