About the job
As a Mobile Technical Support Specialist, you will join a supportive Technical Support team dedicated to helping customers make the most of their mobile and unified communications services. This job offers a fantastic opportunity to grow your career in customer service and technology while being encouraged to build your technical knowledge. The team values curiosity, clear communication, and a willingness to learn, creating an environment where everyone can thrive.
You'll be responsible for
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Responding to customer enquiries
Respond to customer enquiries about mobile and Unified Communications products by phone, email, and approved digital channels.📝
Managing enquiries and incidents
Record and manage enquiries, incidents, and requests in the service management system.🔧
Providing first-level support
Use work instructions to identify issues, provide first-level support, and escalate when needed.Key criteria
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Customer service experience
Experience supporting customers in mobile or IT service environments.View
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Technical support skills
Proven ability to provide first-level technical support for mobile services.View
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Organisational skills
Demonstrated capability to manage enquiries and maintain accurate records.View
