National Clinic Support Manager
About the job
The National Clinic Support Manager at Audika plays a pivotal role in leading the Clinic Support function, ensuring clinics receive the operational support they need to deliver exceptional hearing care. This job is all about making a positive impact on the lives of people with hearing loss by streamlining processes and enhancing the support experience. Audika values collaboration and innovation, fostering a culture where everyone can thrive and succeed.
You'll be responsible for
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Leading the Clinic Support function
Overseeing the delivery of timely, accurate, and consistent support across clinical, system, and process-related enquiries.🔧
Ensuring operational support
Providing reliable day-to-day operational support to clinics, enabling them to focus on high-quality hearing care.🔄
Establishing a streamlined support model
Creating and embedding a one-stop support model that drives consistent and efficient operations across the network.Key criteria
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5+ years clinical experience
Demonstrated experience as a clinician in hearing care.View
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5+ years team leadership experience
Proven ability to lead and develop a support team.View
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Service level agreement design
Experience creating frameworks for service agreements.View
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