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National Operations Manager - Service & Business Optimisation

SeniorFull-timeHybridEight Mile Plains QLD, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The National Operations Manager - Service & Business Optimisation is a pivotal job that drives operational excellence and customer satisfaction across the Building Automation portfolio. This position plays a crucial role in developing and executing service strategies that enhance efficiency and deliver exceptional outcomes. Collaboration with various teams is key, as the job involves leading a high-performing national team and fostering a culture of innovation and continuous improvement.

You'll be responsible for

🚀

Leading the national service business

Lead the national Building Automation Service business, ensuring best-in-class service delivery across iVu and WebCTRL platforms.
🛠️

Developing service strategies

Develop and implement digital service strategies, including remote diagnostics, predictive maintenance, and data-driven performance optimisation.
🤝

Managing strategic customer relationships

Manage strategic customer relationships, ensuring service excellence, contractual compliance, and long-term customer satisfaction.

Key criteria

🏢

Building automation experience

Demonstrated experience in managing national service within Building Automation.

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📊

Service P&L management

Proven experience managing service P&L, budgets, and forecasting.

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🤝

Customer relationship skills

Proven ability to build strong relationships with customers and stakeholders.

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5 criteria for this job
Building automation experience
Demonstrated experience in managing national service within Building Automation.

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Service P&L management
Proven experience managing service P&L, budgets, and forecasting.

View

Customer relationship skills
Proven ability to build strong relationships with customers and stakeholders.

View

Operational excellence
Experience driving operational excellence through process optimisation and technology.

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Technical knowledge
Strong understanding of BMS, IoT, and digital service delivery models.

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