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NDIS Intake and Scheduling Officer

Mid levelFull-timeOfficeTuggerah NSW 2259, AustraliaCustomer service and supportPeople and culturePosted 1 month agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

This job is about joining the Concierge (Intake) Team at Ability Action Australia, where you will provide essential support to NDIS participants and stakeholders. Your work will make a significant impact by ensuring participants receive the care they need, when they need it. The team values collaboration and a proactive approach, creating a positive environment for everyone involved.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📋

Allocating referrals

Efficiently allocating referrals to ensure NDIS participants receive timely and appropriate services.
🤝

Collaborating with stakeholders

Working with NDIS stakeholders to convert enquiries into referrals while delivering exceptional customer service.
💰

Managing funding requests

Overseeing funding requests to ensure NDIS funds are available and used appropriately.

Key criteria

🧩

Understanding of NDIS principles

Knowledge of person-centred practice and disability service standards.

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📞

Experience in client-facing roles

Demonstrated experience in intake or case management positions.

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💬

Strong communication skills

Proven ability to engage and negotiate with customers effectively.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Understanding of NDIS principles
Knowledge of person-centred practice and disability service standards.

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Experience in client-facing roles
Demonstrated experience in intake or case management positions.

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Strong communication skills
Proven ability to engage and negotiate with customers effectively.

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Proficiency in Microsoft Office
Experience using database systems and maintaining accurate records.

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NDIS Worker Screening Clearance
Possession of required clearances or willingness to obtain.

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