Mid levelFull-timeOfficeTuggerah NSW 2259, AustraliaCustomer service and supportPeople and culturePosted 1 day ago
About the job
This job is about joining the Concierge (Intake) Team at Ability Action Australia, where you will provide essential support to NDIS participants and stakeholders. Your work will make a significant impact by ensuring participants receive the care they need, when they need it. The team values collaboration and a proactive approach, creating a positive environment for everyone involved.
You'll be responsible for
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Allocating referrals
Efficiently allocating referrals to ensure NDIS participants receive timely and appropriate services.🤝
Collaborating with stakeholders
Working with NDIS stakeholders to convert enquiries into referrals while delivering exceptional customer service.💰
Managing funding requests
Overseeing funding requests to ensure NDIS funds are available and used appropriately.Key criteria
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Understanding of NDIS principles
Knowledge of person-centred practice and disability service standards.View
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Experience in client-facing roles
Demonstrated experience in intake or case management positions.View
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Strong communication skills
Proven ability to engage and negotiate with customers effectively.View
View more
