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NDIS Intake and Scheduling Officer

Mid levelFull-timeOfficeTuggerah NSW 2259, AustraliaPosted 2 months agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

This job is about joining the Concierge (Intake) Team at Ability Action Australia, where you will provide essential support to NDIS participants and stakeholders. Your work will make a significant impact by ensuring participants receive the care they need, when they need it. The team values collaboration and a proactive approach, creating a positive environment for everyone involved.

You'll be responsible for

📋

Allocating referrals

Efficiently allocating referrals to ensure NDIS participants receive timely and appropriate services.
🤝

Collaborating with stakeholders

Working with NDIS stakeholders to convert enquiries into referrals while delivering exceptional customer service.
💰

Managing funding requests

Overseeing funding requests to ensure NDIS funds are available and used appropriately.

Key criteria

🧩

Understanding of NDIS principles

Knowledge of person-centred practice and disability service standards.

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📞

Experience in client-facing roles

Demonstrated experience in intake or case management positions.

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💬

Strong communication skills

Proven ability to engage and negotiate with customers effectively.

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View more

Meet the team

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5 criteria for this job
Understanding of NDIS principles
Knowledge of person-centred practice and disability service standards.

View

Experience in client-facing roles
Demonstrated experience in intake or case management positions.

View

Strong communication skills
Proven ability to engage and negotiate with customers effectively.

View

Proficiency in Microsoft Office
Experience using database systems and maintaining accurate records.

View

NDIS Worker Screening Clearance
Possession of required clearances or willingness to obtain.

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