About the job
The Network Engineer job is an exciting opportunity to contribute to building Australia's future while leaving a lasting legacy. This position plays a crucial role in providing technical support for field technicians and managing customer connection issues. The team values collaboration, inclusivity, and a pioneering spirit, making it a fantastic place to grow your career.
You'll be responsible for
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Providing Level 2 technical support
Offering Level 2 technical phone support for field technicians working on Fixed Wireless and Satellite services, resolving customer connection and assurance issues.🔧
Managing complex incidents
Managing complex incidents and supporting Connect, Assure, and Migrate appointments.🤝
Collaborating with stakeholders
Collaborating with internal and external stakeholders to resolve work order and appointment issues.Key criteria
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Technical customer support experience
Experience providing Level 2 support in telecommunications.View
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Understanding of Fixed Wireless and Satellite technologies
Strong knowledge of relevant technologies and systems.View
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Data interpretation skills
Proven ability to analyze and navigate complex data.View
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