About the job
As a Network Technical - Operative, you will play a vital role in delivering technical services and support for networks, infrastructure, and applications at Telstra. Your contributions will help ensure that our customers receive the best possible experience while working with a team that values human connection and prioritizes well-being. Collaboration and a commitment to excellence are at the heart of how we operate.
You'll be responsible for
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Providing operational support
Detecting and resolving incidents across Telstra and customer networks to ensure smooth operations.🛠️
Performing complex technical investigations
Participating in specialized investigations as required to address technical challenges.🔄
Achieving end-to-end service restoration
Ensuring compliance with standards and agreements to restore services efficiently.Key criteria
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Critical thinking skills
Ability to analyze complex situations and make informed decisions.View
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Demonstrable problem-solving skills
Experience resolving technical issues efficiently and effectively.View
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High level of customer service
Proven ability to advocate for customers and meet their needs.View
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