New Business Service Consultant
About the job
The New Business Service Consultant position at TAL is an exciting opportunity to play a vital role in Operations, collaborating with various teams to manage complex tasks and drive process improvements. This job is essential in enhancing customer experience and ensuring smooth workflow management. At TAL, teamwork is valued, and a supportive environment fosters growth and innovation.
You'll be responsible for
👩🏫
Coaching and supporting teams
Providing guidance and feedback to both onshore and offshore teams to enhance the customer experience.📈
Managing escalated cases
Taking charge of escalated cases and complaints to ensure resolution and customer satisfaction.🛠️
Completing complex tasks
Handling day-to-day responsibilities for actioning and completing highly complex tasks efficiently.Key criteria
📝
Strong written and verbal communication skills
Ability to communicate effectively across all organizational levels.View
🔍
Process improvement identification
Experience identifying and documenting opportunities for process enhancements.View
🎯
Attention to detail
Proven focus on delivering high-quality outputs consistently.View
View more
