About the job
Joining the Sheraton community as a Night Auditor Guest Experience Expert means becoming part of a team that values connection and belonging. This job is all about creating memorable experiences for guests while ensuring smooth Front Office operations. The team thrives on collaboration and a shared commitment to excellence, making every day an opportunity to make a positive impact.
You'll be responsible for
🏢
Coordinating Front Office operations
Overseeing Front Office activities during shifts and ensuring adherence to standards and procedures.📣
Handling guest feedback
Actively soliciting guest feedback to improve service and ensure satisfaction.❤️
Building guest relationships
Strengthening connections with guests through engaging experiences and thoughtful service.Key criteria
🏨
Front Office operations coordination
Experience coordinating Front Office operations and adhering to standards.View
🤝
Guest satisfaction management
Proven experience resolving guest complaints and enhancing satisfaction.View
🔍
Safety and security awareness
Knowledge of safety protocols and incident reporting procedures.View
View more
