About the job
The Night Auditor position at The Westin and Four Points by Sheraton Brisbane offers an exciting opportunity to join a dedicated team in the hospitality industry. This job plays a crucial role in ensuring a seamless experience for guests by managing essential end-of-day activities and providing exceptional customer service. The team values collaboration, innovation, and a commitment to excellence.
You'll be responsible for
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Managing end-of-day operations
Managing essential end-of-day operations, including posting charges to guest accounts and reconciling end-of-day reports.🏨
Overseeing guest check-ins and check-outs
Overseeing guest check-ins and check-outs, handling room assignments, and managing requests for room changes or late check-outs.👂
Anticipating guest needs
Anticipating guests' needs by actively listening, observing, and asking questions to ensure a tailored experience.Key criteria
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End-of-day operations experience
2+ years managing end-of-day financial processes in hospitality.View
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Customer service skills
Proven ability to build positive relationships with guests.View
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Experience with Opera software
Familiarity with Opera software for hotel management tasks.View
