Minor International85 jobs

Night Guest Service Agent

JuniorPart-timeHybridBroome WA 6725, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Night Guest Service Agent position at Oaks Broome Hotel is all about creating memorable guest experiences in a vibrant hospitality environment. This job is crucial for ensuring guests feel welcomed and supported throughout their stay, from check-in to check-out. The team thrives on delivering exceptional service and fostering a positive atmosphere, making it a fantastic opportunity for those passionate about hospitality.

Meet the team

About the company

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You'll be responsible for

👋

Welcoming guests

Providing a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
🛎️

Assisting guests

Acting as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
📅

Processing reservations

Overseeing the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.

Key criteria

🏨

Hospitality service experience

Demonstrated background in high-quality service within hospitality.

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🗣️

Effective communication skills

Proven ability to articulate information clearly across various mediums.

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🌟

Exceptional guest service

Experience consistently exceeding guest expectations with proactive support.

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4 criteria for this job
Hospitality service experience
Demonstrated background in high-quality service within hospitality.

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Effective communication skills
Proven ability to articulate information clearly across various mediums.

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Exceptional guest service
Experience consistently exceeding guest expectations with proactive support.

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Flexible work schedule
Commitment to dynamic shifts, including weekends and holidays.

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