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Night Guest Service Agent

JuniorPart-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The job is about being a Part-Time Night Guest Service Agent at Oaks Sydney Goldsbrough Suites, where creating memorable guest experiences is key. This position plays a vital role in ensuring guests feel welcomed and supported throughout their stay, from check-ins to providing local tips. The team values warmth, professionalism, and a personal touch, fostering a culture of collaboration and exceptional service.

You'll be responsible for

👋

Welcoming guests

Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
🛎️

Assisting guests

Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
📅

Processing reservations

Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.

Key criteria

🏨

Hospitality service background

Demonstrated experience in high-quality service within hospitality.

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🗣️

Clear communication skills

Exceptional ability to articulate information across various mediums.

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🌟

Positive guest experience focus

Proven track record of creating memorable guest experiences.

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4 criteria for this job
Hospitality service background
Demonstrated experience in high-quality service within hospitality.

View

Clear communication skills
Exceptional ability to articulate information across various mediums.

View

Positive guest experience focus
Proven track record of creating memorable guest experiences.

View

Flexible work schedule
Fully committed to varying shifts, including weekends and holidays.

View

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