About the job
The Night Manager at The Ritz-Carlton, Melbourne, plays a vital role in crafting unforgettable experiences for guests during the night shift. This position is essential for maintaining the highest standards of service and safety, ensuring that every guest feels valued and cared for. The team thrives on collaboration, professionalism, and a commitment to excellence, making it a fantastic opportunity for those passionate about luxury hospitality.
You'll be responsible for
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Managing night operations
Overseeing all aspects of night operations across the Front Office and broader hotel to ensure excellence in service and safety.🤝
Addressing guest concerns
Representing property management overnight and addressing guest and operational concerns with professionalism and empathy.🕒
Handling critical overnight tasks
Personally managing late-night arrivals, early departures, and daily audit reconciliation with the Finance team.Key criteria
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Front Office management experience
Demonstrated experience managing Front Office operations in a 5-star hotel.View
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OPERA Property Management System knowledge
Proven experience with OPERA or similar property management systems.View
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Strong communication skills
Excellent written and verbal communication with a guest-focused approach.View
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