ComfortDelGro Australia (CDC)
5 jobs

OCC Controller

JuniorMid levelPart-timeOfficeSeven Hills NSW 2147, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The OCC Controller job at CDC NSW is an exciting opportunity to be part of a high-tech Operational Customer Centre. This role is crucial for ensuring safe and timely bus services, making a real impact on the community. The team values collaboration and thrives on achieving positive outcomes together.

You'll be responsible for

🚍

Monitoring bus service performance

Monitoring On-Time-Running (OTR) of the bus fleet using PTIPS and maintaining KPIs as per contractual requirements with TfNSW.
🚨

Handling emergencies

Responding to emergencies and restoring service after disruptions, liaising with mechanical staff regarding breakdowns.
📻

Communicating with drivers

Using TRBOnet radio system to contact the bus fleet and responding to requests, ensuring smooth operations.

Key criteria

🖥️

Computer proficiency

Experience using various computer systems and software.

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🗣️

Communication skills

Fluent in English with strong verbal and written abilities.

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🧩

Problem-solving skills

Demonstrated ability to identify and resolve issues promptly.

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4 criteria for this job
Computer proficiency
Experience using various computer systems and software.

View

Communication skills
Fluent in English with strong verbal and written abilities.

View

Problem-solving skills
Demonstrated ability to identify and resolve issues promptly.

View

Cultural awareness
Experience interacting with diverse individuals and respecting differences.

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