Suncorp Group5 followers93 jobs

On-Road Assessor - Melbourne & Ballarat

Mid levelFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportPosted 5 days ago
View your fit0 of 9 criteria met

About the job

Join a dynamic team as an On-Road Assessor, where you will play a crucial role in guiding customers through the property claims process. Your expertise will not only help customers find peace of mind but also support Client Managers in achieving optimal outcomes. The team thrives on collaboration, diversity, and a commitment to continuous improvement, making it a fantastic place to grow your career.

You'll be responsible for

📝

Conducting assessments

Performing on-site and desktop assessments to evaluate property damage and determine claim scope.
📞

Communicating with customers

Providing clear and accurate advice, solutions, and updates to customers and stakeholders.
🤝

Supporting Client Managers

Assisting Client Managers in resolving customer issues and ensuring the best outcomes for claims.

Skills you'll need

🌟

Exceptional customer service and communication skills

Ability to provide outstanding service and communicate effectively with customers and stakeholders.
🔍

Attention to detail, problem-solving, and negotiation skills

Strong skills in identifying issues, solving problems, and negotiating outcomes effectively.
🏗️

Knowledge of building/construction methods and materials

Understanding of construction processes and materials used in property assessments.
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Meet the team

About the company

View your fit

0 of 5 criteria met
5+ years insurance experience
Demonstrated experience in the insurance industry is essential.

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2+ years customer service experience
Proven background in delivering exceptional customer service.

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Scope of works compilation experience
Experience in creating and assessing scopes for claims.

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ANZIF Diploma of Loss Adjusting
Industry qualification or ongoing studies in loss adjusting.

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Knowledge of building methods
Understanding of construction methods and materials is crucial.

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