Suncorp Group5 followers93 jobs

On-Road Assessor – Sydney

Mid levelFull-timeHybridWilliamsdale NSW 2620, AustraliaCustomer service and supportPosted 5 days ago
View your fit0 of 9 criteria met

About the job

As an On-Road Assessor, you will play a vital role in supporting customers through the property claims process. Your expertise will help deliver peace of mind and ensure the best outcomes for clients. The team values collaboration, diversity, and continuous improvement, creating an environment where everyone can thrive.

You'll be responsible for

🔧

Conducting assessments

Performing on-site and desktop assessments to evaluate property damage and determine claim scope.
📞

Communicating with customers

Providing clear and accurate advice, solutions, and updates on claim progress.
🤗

Supporting Client Managers

Assisting in resolving customer issues and identifying vulnerable customers during the claims process.

Skills you'll need

💬

Exceptional customer service and communication skills

Ability to deliver outstanding service and effectively communicate with customers and stakeholders.
🔍

Attention to detail and problem-solving skills

Strong ability to assess situations accurately and resolve issues efficiently.
🏗️

Knowledge of building/construction methods and materials

Understanding of construction practices to accurately assess property damage.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Extensive insurance experience
Demonstrated background in insurance to support claims assessment.

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Qualifications in building trade
Possession of relevant building trade qualifications for accurate assessments.

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Experience compiling scope of works
Proven ability to create and evaluate scopes for property claims.

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Exceptional customer service skills
Strong communication and relationship-building abilities with clients.

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Strong report writing skills
Ability to document assessments and decisions clearly and accurately.

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