Suncorp Group
On-Road Assessor - Melbourne & Ballarat
Mid levelFull-timeHybridDiggers Rest VIC 3427, AustraliaProfessional servicesCustomer service and supportPosted 4 days ago
About the job
Join the Suncorp Group as an On-Road Assessor and play a crucial role in guiding customers through the property claims process. This job is all about delivering exceptional service and support, ensuring peace of mind for customers while helping Client Managers achieve optimal outcomes. The team thrives on collaboration, diversity, and continuous improvement, creating a vibrant workplace where ideas are welcomed and valued.
You'll be responsible for
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Conducting assessments
Performing on-site and desktop assessments to evaluate property damage and determine claim scope.📞
Communicating with customers
Providing clear and accurate advice, solutions, and updates to customers and stakeholders throughout the claims process.🛠️
Supporting Client Managers
Assisting Client Managers in resolving customer issues and ensuring the best outcomes for clients.What we're looking for
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Industry qualifications
Possession of ANZIF Diploma of Loss Adjusting or in progressView fit
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Insurance experience
Minimum 5 years’ experience in the insurance sectorView fit
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Customer service experience
At least 2 years’ proven experience in customer serviceView fit
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