About the job
The Onboarding Specialist at Xplor Technologies is a vital part of the team, dedicated to enhancing customer experiences in the education sector. This job focuses on helping new customers set up their businesses on the platform, ensuring a seamless onboarding journey. Collaboration and communication are key, as the team values building strong relationships and providing exceptional support.
You'll be responsible for
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Managing post-sales process
Overseeing the post-sales process for customers using strong product knowledge and relationship-building skills.🧑🏫
Acting as a trusted advisor
Guiding new and existing customers through the implementation and adoption of the full Xplor product suite.🤝
Collaborating with Account Executives
Working with Account Executives during the customer's transition to the post-sales team to ensure a smooth onboarding experience.Key criteria
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Onboarding experience
1-2 years of experience in onboarding or implementation roles.View
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CRM proficiency
Experience using Salesforce or similar CRM for onboarding processes.View
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Data management skills
Strong proficiency in Microsoft Excel for data handling tasks.View
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