About the job
The Onsite Services Coordinator plays a vital role in delivering exceptional support for Canon’s Managed Document Services. This position ensures a consistently positive client experience while working in a fast-paced environment. Team members enjoy a collaborative culture that values contributions and fosters personal growth.
You'll be responsible for
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Delivering high-quality support
Ensuring smooth onsite service delivery and proactive issue management for Canon’s Managed Document Services.🖨️
Maintaining device fleet
Managing Canon’s device fleet to ensure optimal performance and reliability.⚠️
Escalating issues
Escalating unresolved issues or risks to service level agreements in a timely manner.Key criteria
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Customer service experience
Demonstrated experience in a service-focused environment.View
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Technical support skills
Experience managing and maintaining device fleets for optimal performance.View
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Issue management expertise
Proven ability to escalate and resolve service-related issues effectively.View
