About the job
The Operations Coordinator at Splend plays a crucial role in enhancing customer relationships post-sale. This job is all about ensuring that day-to-day hub operations related to customer management run smoothly, while also solving problems efficiently. The team values a collaborative and supportive environment, where everyone works together to deliver exceptional experiences for customers.
You'll be responsible for
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Managing customer onboarding and returns
Manage customer onboarding, returns, vehicle exchanges, and fleet management to ensure smooth operations.🛠️
Resolving customer issues
Proactively address and resolve customer issues through in-person and over the phone interactions, applying innovative problem-solving skills.🌟
Ensuring exceptional customer experience
Ensure that every customer interaction post-sale is handled with utmost care and professionalism, aiming to provide a best-in-class customer experience.Key criteria
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Customer service experience
Proven track record in delivering high-quality customer experiences.View
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Communication skills
Excellent written and verbal communication skills for effective interactions.View
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Problem-solving abilities
Proactive approach to resolving customer issues with innovative solutions.View
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