The Operations Insights Analyst at THE ICONIC plays a crucial role in analyzing operational data to enhance the customer experience. By delivering actionable insights and recommendations, this job directly influences the efficiency of fulfillment centers and delivery metrics. The team thrives on collaboration and innovation, ensuring that every member contributes to a vibrant and supportive work environment.
You'll be responsible for
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Analyzing operational datasets
Analyze large operational datasets such as fulfillment center performance and delivery metrics to deliver clear recommendations.📊
Building KPI dashboards
Build and maintain KPI dashboards and reporting in Looker, ensuring adoption across teams.🔍
Providing ad hoc analyses
Provide ad hoc and deep-dive analyses to Operations, Logistics, Delivery, Vendor Management, and Customer Service teams.