The Operations Lead (Finance & Customer Success) is a newly created role sitting at the intersection of operations, systems, finance, billing, and participant experience. The disability sector is fast-changing, with funding rules and processes shifting regularly, directly impacting how participants are supported and how Co-Hive operates and is paid. This role suits a flexible problem-solver and systems thinker who can resolve immediate needs - such as billing issues, system gaps, and process inefficiencies - while building scalable systems to support future growth. As a customer-facing role, you’ll support participants and families to navigate funding while ensuring invoicing is accurate, compliant, and sustainable. This is not a back-office role and requires confidence working across people, systems, and complexity, with empathy and clear communication.