ABB5 jobs

Customer Operations Manager AU & NZ

Mid levelFull-timeHybridMelbourne VIC, AustraliaCustomer successOperations consultingPeople operationsPosted 4 days ago
View your fit0 of 9 criteria met

About the job

At ABB, the job focuses on developing and deploying global customer operations strategies and processes. This position plays a crucial role in ensuring operational excellence and customer satisfaction by implementing best practices across various Sales units. The team values collaboration and support, working together to achieve common goals in a hybrid work environment.

You'll be responsible for

📈

Developing customer support strategies

Carrying out global and hub customer support strategies locally to enhance operations and customer relationships.
📉

Tracking performance metrics

Monitoring and driving improvements in key performance metrics to ensure operational excellence.
🏆

Leading the Customer Operations team

Organizing and leading the team to build a capable, high-performing group.

Skills you'll need

🌍

Customer operations strategies

Expertise in developing and deploying strategies that enhance customer operations on a global scale.
📊

Performance metrics management

Ability to track and improve key performance metrics such as ROTD, lead-time to book, and NPS.
👥

Team leadership

Experience in leading, coaching, and developing a high-performing Customer Operations team.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Bachelor’s degree in supply chain or engineering
Educational background essential for understanding operational processes.

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5+ years of professional experience
Extensive knowledge of customer operations and related functions.

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Proficient English communication skills
Ability to effectively engage with diverse stakeholders.

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ERP experience (SAP preferred)
Familiarity with enterprise resource planning systems for efficiency.

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Experience in international environments
Skill in managing cross-cultural teams and stakeholders.

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