Alstom2 followers8 jobs

Technical Customer Interface Manager

Mid levelFull-timeOfficeSydney NSW, AustraliaInformation technologyCustomer successPosted 5 hours ago
View your fit0 of 9 criteria met

About the job

The Technical Customer Interface Manager at Alstom plays a crucial role in connecting customers with the remote development team, ensuring effective communication and project success. This position is essential for driving projects that meet contractual obligations and quality commitments while maintaining high levels of customer satisfaction. The team values collaboration, inclusivity, and a commitment to excellence, making it an exciting opportunity for those passionate about transport networks.

You'll be responsible for

🔗

Mediating between customers and development teams

Acting as the front office to ensure a smooth flow of information and project success.
📅

Organising technical meetings

Engaging with customers to clarify contract requirements and ensure engineering solutions address concerns.
⚠️

Identifying and mitigating risks

Proactively identifying risks that could impact customer interests and ensuring seamless integration with third parties.

Skills you'll need

🔧

Technical requirements management

Expertise in managing technical requirements to ensure project success and customer satisfaction.
🗣️

Communication skills

Excellent communication skills to engage multiple stakeholders effectively and build strong relationships.
🧩

Problem-solving skills

Strong problem-solving skills to make sound decisions in complex environments.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Master’s degree in Systems Engineering
Possession of a relevant advanced degree is essential.

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Proven railway engineering experience
Demonstrated background in railway engineering is crucial.

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Expertise in technical requirements management
Strong skills in managing technical requirements are needed.

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Customer-focused relationship building
Ability to establish trust with diverse stakeholders is key.

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Strong problem-solving skills
Capability to make sound decisions in complex environments.

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