Harvey Norman7 followers178 jobs

Operations Manager - Customer Service Team

Mid levelPart-timeHybridNew South Wales, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

Join the Harvey Norman Auburn Customer Service Team as a Customer Service Manager and embark on a fulfilling journey in the home and lifestyle retail space. This part-time job offers guaranteed base earnings and opportunities for career progression with a trusted national brand. The team thrives on delivering great service, always, while fostering a flexible and positive work environment.

Meet the team

About the company

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You'll be responsible for

🔧

Managing customer repairs and servicing

Actively oversee customer repairs and servicing to ensure a smooth process and high satisfaction.
🖥️

Updating service database

Tag faulty products, liaise with service agents, and keep the service database current.
📞

Providing outstanding customer updates

Keep customers informed about the status of their repairs and ensure timely communication.

Key criteria

📞

Customer service experience

Demonstrated experience in a customer-focused retail environment.

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📊

High-volume administration skills

Proven experience managing high-volume administrative tasks efficiently.

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🗂️

Organisational skills

Strong ability to prioritise tasks and manage workflow effectively.

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A meaningful career starts with a match

Apply on Harvey Norman
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View your fit

4 criteria for this job
Customer service experience
Demonstrated experience in a customer-focused retail environment.

View

High-volume administration skills
Proven experience managing high-volume administrative tasks efficiently.

View

Organisational skills
Strong ability to prioritise tasks and manage workflow effectively.

View

Familiarity with Australian Consumer Law
Understanding of consumer rights and regulations in Australia.

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