IHG Hotels & Resorts4 followers142 jobs

Operations Manager

Mid levelSeniorFull-timeHybridCanberra ACT, AustraliaPosted 2 months agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

The Operations Manager at Crowne Plaza Canberra plays a vital role in delivering exceptional guest experiences while inspiring teams to perform at their best. This key leadership position oversees Front Office, Food & Beverage, and Housekeeping operations, driving service excellence and achieving commercial results. The team thrives on collaboration, inclusivity, and a shared commitment to creating memorable stays for every guest.

You'll be responsible for

🌟

Creating a culture of exceptional guest service

Fostering an environment where guest satisfaction is the top priority.
📈

Driving guest satisfaction and quality metrics

Ensuring high standards in guest experiences and operational performance.
👩‍🏫

Leading and developing departmental leaders

Coaching and mentoring leaders to enhance team performance and succession planning.

Key criteria

🏨

Department leadership experience

Proven experience leading teams in Hotels, Food & Beverage, and Rooms Division.

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📊

Strong commercial acumen

Demonstrated understanding of hotel performance metrics and budgeting principles.

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🤝

Excellent communication skills

Experience building relationships to drive projects and outcomes effectively.

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Meet the team

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4 criteria for this job
Department leadership experience
Proven experience leading teams in Hotels, Food & Beverage, and Rooms Division.

View

Strong commercial acumen
Demonstrated understanding of hotel performance metrics and budgeting principles.

View

Excellent communication skills
Experience building relationships to drive projects and outcomes effectively.

View

Passion for team development
Proven ability to coach and nurture future hospitality talent.

View

A meaningful career starts with a match

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