Operations Manager
About the job
The Operations Manager at Mercure Alice Springs plays a vital role in ensuring the smooth day-to-day operations of the hotel. This position is all about delivering exceptional customer experiences while leading a passionate team. Collaboration with the General Manager and a proactive approach to problem-solving are key to achieving business goals and maintaining high standards of service.
You'll be responsible for
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Overseeing operations
Overseeing day-to-day operations across all areas of the hotel, including Front Office, Reservations, Night Audit, and Housekeeping to ensure standards are maintained.👥
Leading the team
Leading and mentoring the Front Office team to achieve business goals and uphold service excellence.📊
Monitoring budgets
Monitoring and managing budgets, stock, and operational expenses while ensuring compliance with company policies and industry standards.Key criteria
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Hotel operations leadership experience
Demonstrated experience leading hotel operations teams effectively.View
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Financial management skills
Proven background in managing budgets and operational expenses.View
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Strong communication abilities
Experience communicating effectively with diverse guests and team members.View
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