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About the job
The Operations Support Manager at BGIS is a vital position that oversees the national delivery of soft services at Mascot Airport. This job is all about ensuring that cleaning, waste management, and other essential services meet high standards while fostering collaboration with national teams and stakeholders. BGIS values a proactive approach to improving operational outcomes and encourages a supportive and inclusive work environment.
You'll be responsible for
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Overseeing service delivery
Overseeing the end-to-end delivery of all soft services nationally, ensuring all contractual KPIs are met and service quality is maintained.✅
Managing contractor compliance
Managing contractor training, vetting, and compliance, ensuring safety and security standards are maintained.🔧
Conducting audits and inspections
Conducting site audits and inspections, identifying improvement opportunities and supporting performance reviews.Key criteria
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Proven experience in soft services management
Demonstrated experience managing large-scale soft-service portfolios in facilities.View
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Strong financial management skills
Proven ability to manage budgets and optimize cost management.View
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Experience with vendor and contractor management
Experience managing national vendors, ensuring performance and compliance.View
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