NSW Department of Customer Service
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Operations Support Officer TRU

JuniorMid levelFull-timeHybridLithgow NSW 2790, AustraliaMangrove Mountain NSW 2250, AustraliaNewcastle St, East Maitland NSW 2323, AustraliaSydney NSW, AustraliaWollongong, NSW, AustraliaPosted 4 months agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

The Operations Support Officer position at Revenue NSW is a fantastic opportunity for proactive and detail-oriented professionals. This job plays a crucial role in helping citizens of NSW by locating and repaying unclaimed money, ensuring compliance with state tax obligations. The team thrives on collaboration and flexibility, with mandatory attendance on landing days across various locations.

You'll be responsible for

💰

Determining entitlement to unclaimed money

Conducting thorough analysis of information and validating supporting documentation to determine eligibility.
🔎

Undertaking research and investigations

Identifying and gathering evidence on non-compliance and fraudulent activities through detailed research.
🤝

Assisting customers with state tax obligations

Providing guidance and support to customers regarding various tax products and compliance requirements.

Key criteria

📜

State tax legislation knowledge

Experience interpreting state tax and related legislation.

View

📞

Client communication skills

Demonstrated experience in effective client contact and communication.

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🔍

Research and analysis skills

Proven ability to research and analyze information from multiple sources.

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View more

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4 criteria for this job
State tax legislation knowledge
Experience interpreting state tax and related legislation.

View

Client communication skills
Demonstrated experience in effective client contact and communication.

View

Research and analysis skills
Proven ability to research and analyze information from multiple sources.

View

Case management experience
Experience managing workflows and maintaining accurate records.

View

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